Support
Most answers are below. If you need anything else, email us.
Contact
Help, billing and bugs
Questions about the app, your subscription or something that isn’t working.
Privacy and account deletion
Requests about your data, or deleting your account without the app.
A contact form is coming soon.
Frequently asked questions
How does the free trial work?
You get 35 days with everything unlocked, starting the day you sign up. After that, you can subscribe in the phone app to keep using finwe. Payment goes through the App Store or Google Play.
Do I need a card to start?
No. You don’t enter any payment details for the trial. With no card on file, nothing is charged when it ends.
Who can I use finwe with?
On your own, with your partner, with family or with roommates. With your partner or family, two of you use one subscription. With roommates, up to 6 of you; everyone has their own subscription, and people you invite pay half price.
Who sees what in a shared budget?
Only you see the records in your personal space. Everyone in the shared budget sees the shared records and who added each one. Only you see the income amount you enter for splitting; the others only see the percentage.
Can I use it on my computer?
Yes. Sign in at web.finwe.app with the account from your phone; it also works in the browser on iPad. Accounts and subscriptions are created in the phone app.
How do I cancel?
Subscriptions are billed and managed by the store. You can cancel at any time in your App Store or Google Play account settings. Deleting the app or your finwe account does not cancel a store subscription.
Does finwe connect to my bank?
No. finwe never connects to a bank, card or any financial institution. It only keeps what you enter yourself.
Where is my data stored?
On Supabase servers in Germany (Frankfurt). finwe shows no ads and never sells your data. The Privacy Policy has the details.
Which languages does finwe support?
The app is available in English, Turkish, German, Spanish, French and Russian. The Privacy Policy and Terms of Use are written in English and Turkish.
How do I delete my account?
In the phone app, go to Profile, tap Edit, then Delete My Account. Without the app, email privacy@finwe.app from the address you use for finwe.